Below is a list of the most frequently asked questions about our cleaning services. I hope they will be helpful.

What towns do you service?

We provide cleaning services for San Francisco, San José,  Bay Area , Silicon Valley North California

Is a long-term contract required for service?

Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required.

What types of facilities do you clean?

We specialize in cleaning commercial spaces including offices, restaurants, Educational, and government facilities

Do you bring your own cleaning supplies and equipment?

Yes, we provide all necessary cleaning supplies and equipment. We use professional-grade products tailored to the specific needs of commercial spaces.

What type of insurance coverage does Clean Valley provide to its customers?

Clean Valley provides $5 Million General Liability insurance coverage, $1 Million Workers Compensation, $50,000 Janitorial Bond, and Theft policy coverage to every customer.

How does Clean Valley make sure the janitorial crews are performing according to its quality standards?

Clean Valley has its unique Monthly 50-point written evaluation where our Operations Department ensures our janitorial crew is delivering the highest quality of service to our customers expect.

Does Clean Valley use green products? Where can I find your chemical SDS and Chemicals of Concern / California Cleaning Products Right to Know (SB258) Disclosure?

Clean Valley buys its own proprietary line green cleaning products, CV Green Clean. Our chemicals are non-toxic, biodegradable and contain no VOCs. We are an innovative company that will always look for the best way to serve our customers and found that providing a number of health and environmentally conscious options would allow us to do so. Request our SDS: Green Clean All Purpose Cleaner, Green Clean Cleaner Degreaser, Green Clean Oxy-5 Cleaner, Green Clean Glass Cleaner, Green Clean Bath & Bowl Cleaner, Floor Finish, Floor Stripper, Sani-Spray, ProKure D, ProKure V, ProKure G, ProKure V Ready to Use Solution.

How can I schedule a cleaning service for my business?

You can easily schedule a cleaning service by contacting us through our website, phone, or email. We offer flexible scheduling to meet your business needs.

What is your cancellation policy?

We require at least 48 hours' notice for cancellations. Cancellations made within 48 hours may incur a fee depending on the service agreement.

What payment methods do you accept?

We offer flexible billing options, including monthly invoicing and online payment portals. Payment terms are typically net 30 days, but we can customize terms to fit your company’s requirements.

Do I need to be on-site during the cleaning?

No, you do not need to be on-site. Our professional team is trained to work independently, and we can arrange access to your premises according to your preferences.

Do you offer after-hours or weekend cleaning services?

Yes, we understand the importance of minimizing disruptions to your business operations. We offer flexible scheduling, including after-hours and weekend cleaning services, to accommodate your needs.

What if I’m not satisfied with the cleaning service?

Your satisfaction is our priority. If you're not satisfied with any aspect of our service, please contact us within 24 hours, and we'll address the issue promptly.

How do you handle security in sensitive areas like government facilities?

We take security very seriously, especially in sensitive areas. Our staff undergo thorough background checks, and we comply with all security protocols required by government facilities.

How does Clean Valley handle customer service emergency calls and after hour support calls?

We provide a 24x7 emergency line to respond to every call should a customer require to report an emergency or special service need. Please contact your sales rep to take advantage of these services.